Policies & client information

Policies

Welcome

Thank you for choosing my reflexology service. My aim is to provide a calm, relaxing and professional experience while supporting your wellbeing. The following policies help ensure appointments run smoothly and fairly for everyone.

Booking Appointments

Appointments can be made by telephone, email or through my website. Your booking is confirmed once we have agreed a date and time.

Health Information

Before your first treatment, you will be asked to complete a confidential consultation form. Please let me know about any changes to your health, medication or circumstances before each appointment so I can provide treatment safely.

Reflexology is a complementary therapy and is not intended to diagnose, treat or cure medical conditions. It should not replace advice or treatment from your GP or other healthcare professional.

Cancellation Policy

I kindly ask for at least 24 hours’ notice if you need to cancel or rearrange your appointment.

Appointments cancelled with less than 24 hours’ notice, or missed appointments without notice, may be charged at the full treatment fee. I understand that genuine emergencies can happen, and these will always be considered with understanding.

Late Arrivals

If you arrive late, your treatment time may need to be shortened so that I can remain on schedule for other clients. The full appointment fee may still apply.

Mobile Appointments

As I provide treatments in your home, please ensure there is:

  • A quiet, comfortable space for the treatment.
  • Sufficient room for my therapy chair.
  • A safe environment in which to work.
  • Reasonable parking nearby where possible.

Payment

Payment is due at the end of each appointment unless otherwise agreed. Accepted payment methods will be confirmed when booking.

Confidentiality

All personal and health information is treated as strictly confidential and stored securely in accordance with UK data protection requirements. Your information will never be shared without your permission unless required by law.

Respect and Professionalism

I am committed to providing a professional, welcoming and respectful service to every client. I kindly ask that the same courtesy is shown in return.

Thank you for choosing my reflexology practice. I look forward to supporting you on your wellbeing journey.